Returns & Exchanges


 

 

 

Returns and Exchanges
Customer satisfaction is important to Grace & Elie. We are certain you will enjoy your Grace & Elie purchase. However, please let us know if you are unsatisfied and we will be happy to address your concern. Email us at hello@graceandelie.com.


Terms and Conditions for Returns and Exchanges
You can return or exchange your item(s) within 20 days of the original purchase date. Grace & Elie will gladly refund or exchange any item(s), provided that the item(s) has not been damaged, soiled, washed, altered or worn and that all labels and tags are attached. Please email us at hello@graceandelie.com to notify us about your return or exchange and we will be happy to work with you on your request. 

Refunds and Exchanges for Online Purchases
Your refund will be issued to the same credit card or to the original form of payment you used for the purchase. You will be credited for the cost of the item(s) and applicable taxes. Shipping and handling costs are not refundable. Customs duties and sales tax are not refundable for International orders. All SALE items may be exchanged or returned for store credit only.  No refund will be issued for SALE items. All sets ( i.e. dress sets, bib sets, baby sets, etc.) must be returned as sets.

When making exchanges and returns, you are responsible for all shipping charges and fees. We recommend that all returns be sent with traceable carrier such as USPS, UPS, or FedEx. Keep the Return Tracking Number from the package you are returning to ensure that the package is returned to our warehouse. Grace & Elie is not responsible for lost packages. Returns must be shipped prepaid; we do not accept C.O.D. deliveries. All orders are subject to verification and approval before shipping. Please make sure to provide us with the correct spelling and information when checking out.

Refunds for Online Purchases
Please allow two to four weeks for the processing of returns. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process your refund request (5 to 10 business days). Please allow up to two billing cycles for the credit to appear on your credit card statement. 

Shipping
We ship to the 50 US States and territories using United States Postal Service (USPS).  Grace & Elie also ships to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. We do not include weekends and holidays when calculating the shipping and delivery time. Once an order has been processed and shipped, we cannot cancel it. Click here for additional  information on shipping. You can always get in touch with us by emailing hello@graceandelie.com or filling out the contact form here.

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