FAQ

Hello,

Here are some Frequently Asked Questions (FAQ) we often receive from our customers and friends. If your question is not answered below, feel free to contact us here or email us at hello@graceandelie.com.

DOES GRACE & ELIE CLOTHING RUN SMALL OR LARGE?
Grace & Elie clothes run true to size. However, kids are unique in their own Eliephanstatic way. Please use our size chart as a guide to help you shop confidently. If you still need help with your purchase, please contact us here or email us at hello@graceandelie.com.

WHERE CAN I FIND GRACE & ELIE SIZE CHART?
Click here  for our size charts.

WHAT’S THE BEST WAY TO CARE FOR GRACE & ELIE CLOTHING?
We recommend following the washing and care instructions on the label of Grace & Elie clothing. With a mom CEO behind the brand, many if not all of our clothes are 100% cotton. Many if not all of our clothes are machine washable.

WHAT IS THE BEST WAY TO CONTACT GRACE & ELIE?
You can contact us by using the contact form here or by sending us an email directly to hello@graceandelie.com. We look forward to hearing from you!

WHERE IS GRACE & ELIE LOCATED?
Currently, we’re located in New York. We’ve also partnered with selected stores so you can experience Grace & Elie products in person. Click here for a list of stores. If you want us to bring Grace & Elie to your country or city, share (www.graceandelie.com) Grace & Elie with your local boutiques or retail stores and email us at hello@graceandelie.com so we can get the conversation started! Thank you for sharing us.

WHAT FORM OF PAYMENT DO YOU ACCEPT?
Grace & Elie (www.graceandelie.com) has secure payment options with SSL encryption making checkout secure for everyone. We accept AMEX, MasterCard, Visa, Discover, Google Wallet, and PayPal. Our store is protected with an SSL certificate through GeoTrust®. Your checkout is also secure if you pay with PayPal. PayPal securely processes your payment so you can shop with confidence. Still have questions? You can always get in touch with us at hello@graceandelie.com.

DOES GRACE & ELIE SHIP INTERNATIONALLY? 
Yes, Grace & Elie ships to international destinations. We also have Grace & Elie products in selected stores in the U.S. and U.K. Click here to find a store location. Click here for additional information on shipping. If you would like to bring Grace & Elie to your country or city, please spread the word to your regional retail shops, museums, and gift shops or send us an email at hello@graceandelie.com with the store(s) name so we can get the conversation started! Thank you for sharing us.

DOES GRACE & ELIE SHIP TO CANADA?
Yes, Grace & Elie ships to Canada. We also have Grace & Elie in selected stores. Click here to find a store location that works for you. Click here for additional information on shipping. If you would like to bring Grace & Elie to your regional retail stores, museums, and gift shops, send us an email at hello@graceandelie.com with the store(s) name so we can get the conversation started! You can also share Grace & Elie and our website with your regional retail shops. Thank you for sharing us!

HOW DO I KNOW THAT MY PACKAGE HAS SHIPPED?
Grace & Elie sends out confirmation e-mail once we ship your package so you can know when to expect your package and also track it.

WHEN WILL I RECEIVE MY PACKAGE?
Most packages are delivered within five business days. However, we estimate between 5-10 business days for domestic shipments and 5-15 working days for packages going to Hawaii and Alaska. For international shipments, we estimate between 8-20 working days. 

CAN I CANCEL OR EDIT MY ORDER ONCE IT’S BEEN PLACED?
One of goals is to get your package to you as soon as possible. We use automated systems to process and ship all packages. As a result of this, once your order has been processed and shipped, it cannot be cancelled. You can get in touch with us if you have any questions by emailing us at hello@graceandelie.com.

HOW DO I ORDER GRACE & ELIE PRODUCTS FOR MY STORE?
We’re so excited that you want to bring Grace & Elie to your customers. Please get in touch here or  email us at hello@graceandelie.com and we’ll get this partnership started!

I STILL HAVE QUESTIONS THAT HAVE NOT BEEN ANSWERED HERE
No worries. We will be happy to assist you with your question(s). Please get in touch with us at hello@graceandelie.com or here and we will be in touch soon.

 

Thank you.

Grace & Elie

Continue shopping
Your Order

You have no items in your cart

SiteLock
PayPal Logo